Privacy Policy


This privacy policy provides information on the different types of personal data we collect and the ways in which it is used. It applies to all those who visit our website and interact with us online through our website

The contents of the sites, including the terms and conditions, are subject to updates at our discretion, without the obligation to notify the user.

We are not responsible for the content or privacy practices of other websites. Any links to other websites will be clearly identified as such.


“Zoom” video conferencing platform

Zoom is an online videoconferencing platform used by Trinity Examination Services Sdn Bhd, and its associate companies and associates for online training and information meetings.

When a user chooses to register for an online appointment on the Zoom platform, as regards the processing of personal data, he can refer to the Zoom policy which we invite you to view on the website, being a third party with respect to Trinity Examination Services Sdn Bhd.


Our role

Trinity Examination Service Sdn Bhd, is the data controller for any personal information we collect about you through the sites mentioned in this privacy policy.

As data controllers, we are committed to protecting your privacy at all times in compliance with all applicable laws and regulations governing the use or processing of personal data, and any subsequent legislation on data protection, and to any regulation in force in Malaysia at the time of data collection.

By simply visiting our sites, you will not disclose any personal data nor do we collect personal data about you.


When and what personal information do we collect? 

  • Cookies
    For security reasons, and in order to fulfil specific legal obligations, the technical connection data of the users are recorded in text files stored in the server’s memory (so-called log files).
  •  Information you provide us directly
    We collect certain personal information about you when you interact with us, for example:

    •  when you complete an online form on our website,
    •  when you answer a survey,
    •  when you register as a user on our sites,
    •  when you fill out the Feedback Questionnaire at the conclusion of our training events.
  •  We may collect the following information:
    •  Full name and contact details, including e-mail address, postal address, telephone number;
    •  Other information collected through the registration form for one of our events or activities;
    •  Profile information if you register on our site;
    •  Information about your communication preferences.
    •  Information Obtained Indirectly
  •  Your personal information may reach us through third parties, for example from the office of Trinity College London or other associate Trinity College London offices around the world.


How we use your personal information

We may use your personal information for one or more of the following purposes (depending on the nature of our relationship and, if you are only visiting our sites, interacting with us online):

  • provide, improve and customize our services and sites;
  • provide you with information and news about our exams, products and event calendars, such as our syllabuses, publications, webinars or conferences, if you have requested to receive our newsletters or if you are or have been our customer.
  • satisfy your requests if you have registered for one of our events;
  • keep a log of incoming and outgoing email communications in compliance with the provisions of the law. The information contained in the emails we receive and send will not be disclosed to third parties without the sender’s permission, except as otherwise established in accordance with data protection laws;
  • provide access to downloadable support resources (if available on the site);
  • invite you to participate in marketing and academic surveys, if you have expressly consented to receive such communications or if you are or have been a customer;
  • administer registered users;
  • administer our online forums (when such functionality is available on our sites);
  • generate anonymous reports on the use of our sites and services;
  • comply with legal obligations that are binding on us;
  • prevent fraud or improper use of the service;
  • ensure priority of Trinity Exam Training Service to our customers.
  • Marketing Communications – Opt-in and Opt-out

For legal persons, such as companies, limited liability companies and other organizations established, in accordance with the data protection laws, Trinity Examination Services Sdn Bhd adopts an “opt-out” policy. This means that we will continue to contact those companies with news and information about our products and services until we are informed that this communication is no longer necessary.

If you (whether you are a natural or legal person) wish to be removed from our direct marketing list and do not wish to receive further information from us (opt-out), you can send us an email at , and once we receive this information, we will remove you from our database.

Trinity Examination Services Sdn Bhd does not send spam of any kind. Should you believe that you are a victim of Spam, please report it to us promptly by writing to so as to allow us to take appropriate measures.


Legal processing

We are obligated to rely on one or more legal grounds to collect and use the personal information we have outlined above. The following are applicable, depending on the context:


  •  Consent
    In cases where you have given your consent for us to use your personal information in a certain way, for example where we ask for your consent to send you our newsletter.
  •  Legal obligation
    Where the processing of your personal data is necessary to comply with a legal obligation to which we are subject, for example, to comply with the obligation to provide reasonable accommodation for candidates with disabilities.
  •  Contractual relationship
    In cases where we are obliged to process your personal information in order to perform a contract to which you are a party (or in order to take action at your request before entering into a contract), for example to provide you with our examination services.
  •  Legitimate interests
    We rely on this principle where applicable law allows us to collect and use personal information for our legitimate interests and the use of your personal information is fair, balanced and does not unduly affect your rights. For example, it is in our legitimate interest to process the personal data of any person who contacts us with a request in order to respond to that request.


Sharing your personal data

We will not sell or rent your personal information to others.

We will share your personal information only within the company or with Trinity College London and with authorized authorities who request it, for the sole purpose of providing you with the best possible service and to adequately satisfy your requests.

We also reserve the right to provide your personal data if requested by any government agency or agency, or in any case by anybody to which we are required to disclose your personal information under applicable law.


Data security

Trinity Examination Services Sdn Bhd takes its security obligations in relation to your personal data very seriously under data protection laws, in order to prevent unauthorized access, or alteration or destruction of data personal data in our possession.

We will endeavour to take all reasonable steps to protect your personal information. All personal information we collect is stored securely on our servers and we use secure Internet protocols and secure networks to protect data collection and processing.

While using all reasonable efforts to safeguard your personal data, you acknowledge and acknowledge that internet use is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that is transferred via the internet. If you have any particular concerns about your information, please contact us (see the ‘Contact Us’ paragraph with our contact details).

We have put in place procedures to deal with any suspected data security breach and will notify you and the Privacy Guarantor of any suspected breach where we are legally required to do so.


How long do we keep your personal information?

We will only retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to meet any legal, accounting or reporting requirements. To determine the appropriate retention period for personal data, we consider the quantity, type and sensitive nature of personal data, the potential risk of harm caused by unauthorized use or disclosure of personal data, the purposes for which we process personal data and whether we can achieve those purposes by other means and with the applicable legal requirements.


Your rights

Where we rely on your consent to use your personal information, you have the right to withdraw your consent.

In certain circumstances, by law, you have the right to:

(a) Request access to your personal information (commonly known as a “data access request”). This allows you to receive confirmation from us as to whether or not your personal data is being processed and, if so, to receive a copy of such personal data and to verify that it is being processed correctly.

(b) Request correction of any personal information we hold about you. This allows you to have any incomplete or inaccurate information about yourself corrected.

(c) Request the deletion of your personal information (often referred to as “the right to be forgotten”). This allows you to ask us to delete or remove personal information where there is no valid reason to continue processing it. You also have the right to ask us to delete or remove your personal information for which you have exercised your right to object to processing (see below).

(d) You object to the processing of your personal data if we are relying on a legitimate (or third party) interest and there is something about your particular situation that prompts you to object to the processing based on that reason. You also have the right to object if we process your personal information for direct marketing purposes.

(e) Request the limitation of the processing of your personal data. This allows you to ask us to suspend the processing of personal information about you, for example, if you want us to establish the accuracy with which we process it or the reason for processing it, or, if we no longer need your data for legitimate interests, but we need to detain some for the purposes of legal proceedings.

(f) Request the transfer of your personal information to another party.


If you wish to exercise any of the rights indicated above, please:

send us an email, call or write to us (see the ‘Contact us’ paragraph below);

send us certain proof of your identity to enable us to verify your identity and prevent disclosure to unauthorized third parties; and let us know the details of your request, for example by specifying the personal data you want to access, the information that is incorrect and the information with which it should be replaced.


Contact us

The data controller of personal data is:

Trinity Examination Services Sdn Bhd, Suite E-11-08, Plaza Mont Kiara, 50480 Kuala Lumpur, Malaysia

To request information regarding the processing of personal data, write to


Changes to this Privacy Policy

From time to time, we may update this Privacy Policy. When we do, we will post the changes on the sites. If any material changes are made to this Privacy Policy, we will notify you by posting a prominent notice on our sites.