Delivery & Refund

Terms & Conditions of TER Publications for Order, Payment and Delivery


Terms of Reference:

Buyer: Refers, but not limited, to an individual, business entity or educational establishment that purchase from TER Publications. For ease of reference, the Buyer is the person or entity invoiced for the Goods purchased

Carriage: The conveying of Goods to the Buyer

Goods: Refers, but not limited, to for-sale publications

Order: A list of Goods intended for purchase by the Buyer


How to Order

Website: Visit and proceed with your order.

You must create a User ID to place an Order and make payment. All unpaid Orders will be voided after 72 hours

All Orders will be supplied in accordance with the buyers invoice or online order summary. Buyers are responsible to check through items listed in invoice or cart before proceed with the payment. Strictly no cancellation or returns will be accepted once payment is made.

The price of the Goods will be the price stated on the website at the time of the Order or reflected in the invoiced sent to the Buyer, if the Order is done via email.

TER Publications will honour the lower of any discrepancy in pricing should a difference arise from what is quoted to what is being billed in the invoice.

The price stated in an invoice is final. It is the responsibility of the customers to key in any relevant discount codes applicable for ongoing promotion/discount values prior to payment in order to enjoy the applied discounts quoted.

Payment Method
Orders made via Website: The Buyer is entitled to make payment for the Goods using the various payment methods available on the website.

All Goods, once payment is made, are not returnable.

Refund Policy
All Goods purchased must be returned, within 3 working days, to arrive at our stated office address in a similar mint condition when sold, for us to initiate a refund. Details of the purchaser’s email, contact and bank account details will be requested, and upon proper completion of the necessary information, the refunds process will take 14 working days to complete.

Returns Policy for printing error:
TER Publications will commit to a replacement of Goods if incorrect Goods are delivered to the Buyer. For the avoidance of doubt, the Buyer must contact Trinity via email at within 72 hours of taking delivery of the Goods, with one / or more of the following:

– Photo of the incorrect Goods or incorrect printing of invoice.

TER Publications will arrange for a replacement of Goods within 14 days of receipt of the email by the Buyer.

Failure to adhere to the above conditions will invalidate the replacement process.

Unless otherwise indicated for self-collection, delivery of Goods shall be made to the address specified by the Buyer in the Order. It is the responsibility of the Buyer to ensure a correct address during the Order as no amendments will be allowed after payment is made.

TER Publications shall not be responsible for any loss, damage, delay or failure with respect to the Goods delivered if the damage occurs during Carriage

If the Buyer fails to take delivery of the Goods (otherwise than by reason of any cause beyond the
Buyer’s reasonable control or by reason of Carriage), Trinity may terminate the Order; notwithstanding the Carriage charges will still be charged to the Buyer in the event of the said non-delivery.

The Buyer must arrange for self-collections OR make payment for another postage charges, in the event the Goods are returned to the TER Publications Office.

Delivery of Goods will be made by TER Publications nominated Carriage Company to all Buyers that make payment for Carriage to TER Publications.

Carriage charges are payable by the customer. TER Publications endeavours to provide the most cost-effective method for delivery and charges will be kept to a minimum.

TER Publications is not liable for any delay in the delivery of Goods due to the negligence of the Carriage provider

Buyers that do not make payment to TER Publications for Carriage are responsible for all Carriage arrangements of the Goods from the TER Publications Office. TER Publications shall not be responsible for any loss or failed delivery of the Goods.

Shipping Rates
TER Publications endeavours to provide the most cost-effective method for delivery and charges will be kept to a minimum.

Changes to the Terms and Conditions
We reserve the rights to alter the Term and Conditions. When we do, we will post the changes on our website